Don’t Lose Your Number — Here’s How to Move It

Account Number: Found on your Verizon billing statement or inside your My Verizon account under Account Overview. If you have a legacy or business account, it may include letters—check your bill or contact Verizon if unsure.

To get a Number Transfer PIN you must be signed in to My Verizon as Account Owner or Account Manager. For business accounts please scroll down to the for business account section.or Click here

Use any of these methods to get a Number Transfer PIN:

1. Dial #PORT from the smartphone that has the number you want to transfer.*
   • Our system verifies you're dialing from the phone to be transferred.
   • We send you a link to generate the Number Transfer PIN in My Verizon.
2. My Verizon: Visit Create Your Number Transfer PIN. Choose Generate PIN.
   • Note: In some cases, generating a Number Transfer PIN may be unavailable through My Verizon. For help with your account, contact Customer Service (800-922-0204) or visit a Verizon store.

Important:

• Keep your Number Transfer PIN and Account Number safe and don't share it with anyone except the new carrier or an Account Member. Verizon will never ask you for this information.
• The Number Transfer PIN is an account level code you can use to authorize the move of any/all of the lines on your account. Tell your new carrier which Verizon lines you want to move.
• The Number Transfer PIN is only valid for 7 days so give it to your new carrier promptly.

*If you don't have the phone which has the number you want to transfer, you can use another smartphone, tablet or computer. Follow the My Verizon website steps above.
** If you or a loved one need to move mobile lines due to intimate partner violence or abuse, call Customer Service at 800-922-0204. Learn more about Managing your Verizon mobile line in a domestic violence situation.

Get number Transfer pin for business accounts

Single Line Port-Outs

Multi-Line Bulk Port-Outs

Before you can move a number to another device or carrier, be sure Number Lock is turned off. Turn off Number Lock by dialing *611. 

Or in My Verizon go to Number Lock on your Security page: 

1. Select Off for the number(s) that you want to unlock.
2. Respond to the security authorization code we send you. This confirms it's okay to unlock your number.
3. Tap or click Save Changes. Now you can move the number(s) you unlocked.

1. Sign in to your myAT&T account
   Use your User ID and password to log in via AT&T’s website or the myAT&T app.

2. Navigate to your profile or billing section
   Once signed in, go to My AT&T Profile or a similar section like “My linked accounts."

3. Locate the account number
   You'll see the Account Number listed under My linked accounts, which covers all services under your login.

Online AT&T account

Only users with primary online access can request a number transfer PIN.

1. Go to People & permissions in your AT&T profile.
2. Scroll to Wireless and look for Transfer phone number.
3. Select Request a new PIN. Your Number Transfer PIN will display on the screen.

With the myAT&T app

Only users with primary online access can request a number transfer PIN.

1. Sign into the myAT&T app.
2. Choose More and then Manage profile.
3. Select People & permissions. If you don’t see People & permissions, you may have to sign in to your accounton the web.
4. Scroll to Transfer phone number and select Request a new PIN. Your Number Transfer PIN will display on the screen.

You can only turn Wireless Account Lock on or off using the myAT&T app. The app needs to be installed on a device that is active on your Wireless account. Download the myAT&T app now

1. Open the myAT&T app. Sign in, if asked.
2. Select Services (second tab at the bottom).
3. Choose Mobile Security, then scroll to and select Wireless Account Lock.
4. Scroll to and select Continue.
5. Choose the account that you want to lock or unlock.
6. Swipe to lock or unlock the account.

Good to know: Any time a user turns Wireless Account Lock on or off, we’ll send an email to the primary account holder and a text message to each active wireless number on the account.

On the My T-Mobile Website or App:

1. Log in to your T‑Mobile account via T‑Mobile.com or the T‑Life app.

2. On the dashboard or welcome screen, look near the top—next to your name, plan summary, or under your billing overview—for your Account Number. It’s often labeled clearly or shown in your profile header.

   • “View your account number on the welcome screen.” 

   • Users also report seeing it next to their name and phone number in the app’s Manage or More sections. 

From a Bill (Digital or Paper):

If you're unable to log in, you can still find your account number:

• Download your digital bill (PDF) from My T‑Mobile or your online account.

• Your account number is usually on the first page, near the top or in the invoice summary area. 

Via T-Mobile App (T-Life):

1. Log into the app as the Primary Account Holder.

2. Go to Manage at the bottom.

3. Select your line, scroll to Line Settings.

4. Tap Request a Transfer PIN. Your PIN will display on screen.

Via the T-Mobile Website:

1. Sign in at my.t-mobile.com using your Primary Account Holder credentials.

2. Hover over your account, go to Profile → Line Settings.

3. Choose the correct line and click Request a transfer PIN at the bottom.

If Needed, Request via Phone or In-Store:

• You can also call 611 from your T-Mobile device or dial 1-800-T‑MOBILE for help generating the PIN.

• If that fails, the Primary Account Holder can visit a retail store with ID to have a representative generate the PIN.

• Where to Find Your Boost Mobile Account Number

  • Not available online or in the app
    Boost does not display your account number in the Boost Mobile app or on the website.

  • You must call Boost Mobile Customer Care
    To retrieve your account number, call 1‑888‑266‑7848 (or 866‑402‑7366 via some menu paths). Follow the prompts and speak to an agent. They will ask for your 4-digit security PIN (the one used for account access), and then provide your 9-digit account number

How to Get a Boost Mobile Port-Out PIN

• You must call Boost Mobile Customer Care at (833) 502‑6678 to request the PIN for each number you wish to port. 

• The PIN cannot be generated or retrieved via the online portal or mobile app. This catches many off guard. Supporting insights from user reports highlight the same:

How to Find Your Cricket Wireless Account Number

• Online / myCricket App
  Log in to your Cricket account via the website or myCricket app. In your account info or billing section, your account number is typically displayed. You may also find it in areas like My Profile or Account Settings.

• On Your Bill
  If you have a paper or PDF bill, look in the top right corner—your Cricket account number is usually printed there.

How to Get Your Number Transfer PIN from Cricket

You have several flexible options to request your PIN:

• Through the myCricket App

  1. Open the app and tap the gear icon (Account section).

  2. Select the correct line under Line Settings.

  3. Tap “Get my Number Transfer PIN”.On the Cricket Website
     Log into your online account, navigate to My Profile → Number Transfer PIN, and click Generate PIN.

• Dial from Your Cricket Phone
  Dial *PORT (or *PORTAR for Spanish-modeled devices), and Cricket will generate a PIN for you directly.

• Call Customer Service
  Call 1‑800‑CRICKET (274‑2538). Be ready to provide your account PIN when asked, and they’ll issue the Number Transfer PIN.

Metro Account Number

You can typically access your Metro account number through:

• Online dashboard or the Metro app (My Account section)
  Metro by T‑Mobile accounts generally display the account number when you log in to the My Account portal or app. It's sometimes near your profile or billing summary

• From your billing statement
  If you have access to a paper or digital bill, the account number may appear there—often near the top of the statement.

• In-store assistance
  Some users report store staff being able to look it up if needed—but this may vary by location or representative training.

Metro Number Transfer PIN (Port-Out PIN)

Here’s what the community and support sources have revealed:

• Via your online profile
  The Metro account dashboard may have an option to request or generate a Transfer PIN (Port‑Out PIN) for porting out.

• Calling or visiting a store
  If the PIN option isn’t available online:

  • Visit a corporate Metro by T‑Mobile store, bring your ID and account PIN — staff may contact dealer support to generate the Transfer PIN.

  • Some Reddit users report success only when the store staff can call the porting department or dealer support to retrieve the PIN.

Account Number

• You can find your Mint Mobile account number on the top right corner of your bill (whether paper or PDF), or within your online account portal.

• If it’s not visible there, the best way is to contact Mint support via chat or by calling them at (800) 683‑7392 to request it.

Number Transfer PIN (Port-Out PIN)

• Mint doesn’t supply the transfer PIN automatically—you must reach out directly:

  • Use the chat feature on their website/app (the "Fox Bot") and ask for the PIN; or

  • Call customer service at (800) 683‑7392 and request it verbally.